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Notary Public

Policies & Procedures

Last Updated: 2025

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These Policies & Procedures are designed to clearly explain how our services work, what clients can expect, and how to best prepare for a smooth notarization experience.

1. General Terms of Service

  • We provide notary public services only.

  • We are not attorneys and do not provide legal advice, legal interpretation, or document drafting unless explicitly stated as a non-legal document preparation service.

  • Clients are fully responsible for:

    • The accuracy of their documents

    • Understanding the contents of their documents

    • Ensuring documents meet the requirements of the receiving agency

By booking our services, you acknowledge that you understand the role of a notary as an impartial witness.

2. Identification Requirements

All signers must present valid, unexpired, government-issued photo identification at the time of notarization.

For Remote Online Notarization (RON), additional identity verification methods may be required, including credential analysis and knowledge-based authentication.

Failure to provide acceptable identification will result in the appointment being unable to proceed and may still be subject to applicable fees.

3. Payment Policy

  • Payment is required prior to or at the time of service.

  • Remote Online Notarization services must be paid in full before the session begins.

  • Accepted payment methods include approved electronic payment options listed on our website.

  • Services will not be performed without confirmed payment.

4. Cancellation & Rescheduling Policy

We understand that plans change. Please review the following:

  • Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a cancellation fee.

  • No-shows will be charged the full service fee.

  • Travel fees and time reserved are non-refundable once the notary is en route or the session start time has passed.

5. Refund Policy

Due to the nature of notarial services:

  • Notary fees are non-refundable once a notarization has been performed.

  • Refunds will not be issued for:

    • Documents rejected by third parties

    • Client errors or incomplete documents

    • Incorrect document selection

    • Failure to meet identification or signing requirements

If an error is made by the notary, we will take prompt corrective action at no additional charge.

6. Mobile Notary Travel & Mileage Policy

  • Mobile notarization is based on the federal rate of .70 per mile.

  • Wait time exceeding the scheduled appointment window may result in additional charges.

Please ensure all signers, documents, and identification are ready upon arrival.

7. Document Responsibility Disclaimer

Clients acknowledge that:

  • We do not review documents for legal sufficiency.

  • We do not guarantee acceptance by any agency, court, lender, or third party.

  • It is the client’s responsibility to confirm document requirements before notarization.

8. Estate Planning Document Services Disclaimer

When estate planning documents are purchased through our website:

  • Notarization and applicable mileage are included as stated at checkout.

  • We do not provide legal advice regarding estate planning decisions.

  • Clients are responsible for ensuring the documents selected meet their personal needs.

  • Completed documents must be reviewed by the client prior to signing.

9. Remote Online Notarization (RON) Policy

For Remote Online Notarization services:

  • Clients must have a stable internet connection, a functioning camera, and audio capability.

  • Failed sessions due to technical issues on the client’s end may not be refundable.

  • RON sessions may be recorded and stored in accordance with state law and platform requirements.

10. Apostille Facilitation Disclaimer

Apostille services are facilitation services only.

  • Apostilles are issued solely by the appropriate government authority.

  • Processing times are estimates and not guaranteed.

  • Rejections due to document errors, incorrect notarization, or agency requirements are not the responsibility of the notary.

  • Apostille fees, shipping, and government fees are non-refundable once submitted.

11. Privacy Policy

  • Client information is kept confidential and used only for service fulfillment.

  • We do not sell or share personal information.

  • Records are maintained in compliance with applicable notary laws and recordkeeping requirements.

12. Agreement to Policies

By booking or purchasing services through our website, you confirm that you have read, understood, and agreed to these Policies & Procedures.

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Pre-Employment Services

Policies & Procedures

Scope of Services

Our pre-employment services are designed to support employers, HR departments, and staffing agencies with compliant identity and authorization processes. Services may include, but are not limited to:

  • Remote I-9 Authorized Representative services

  • Identity verification (as required by employer or third-party platforms)

  • Document witnessing and verification support

  • Administrative coordination between employer and employee

We act as a neutral third-party service provider and do not make hiring decisions, employment recommendations, or eligibility determinations.

Employer Responsibilities

The employer is solely responsible for:

  • Determining which pre-employment services are required

  • Ensuring compliance with all federal, state, and company-specific hiring policies

  • Providing accurate instructions, documents, and deadlines

  • Retaining completed records in accordance with applicable laws

We perform services only as authorized and instructed by the employer.

Employee Responsibilities

Employees receiving pre-employment services must:

  • Provide valid, unexpired identification and documentation as required

  • Attend scheduled appointments on time (remote or in-person, if applicable)

  • Complete all assigned forms truthfully and accurately

  • Follow provided instructions for document submission and verification

Failure to comply may result in delays or inability to complete the service.

Scheduling & Appointments

  • Appointments are scheduled based on availability and service type

  • Remote appointments require stable internet access and a functioning camera

  • Late arrivals may require rescheduling

  • Missed appointments without notice may be subject to a rescheduling fee

Same-day or expedited requests are subject to availability and additional fees.

Fees & Payment Policy

  • All fees are disclosed prior to service delivery

  • Payment is due at the time of booking or as agreed with the employer

  • Fees are based on service type, urgency, and scope

  • Travel or after-hours fees may apply when applicable

Once a service has been initiated or completed, fees are non-refundable.

Cancellations & Rescheduling

  • Cancellations must be made within the stated notice period

  • Late cancellations or no-shows may be charged the full service fee

  • Employers are responsible for communicating changes to employees promptly

Rescheduling is subject to availability.

Compliance & Legal Disclaimer

We provide procedural assistance only and do not offer legal, immigration, or HR advice. Employers are encouraged to consult legal counsel or compliance professionals regarding hiring laws and policies.

We are not responsible for employer misuse, misinterpretation, or improper retention of completed documents.

Confidentiality & Data Handling

  • All personal and employment-related information is handled with strict confidentiality

  • Information is used solely for the purpose of completing the requested service

  • Documents are transmitted using secure methods whenever possible

  • Records are retained only as long as operationally necessary

We do not sell, share, or disclose personal information outside the scope of service.

Identity & Document Integrity

  • Only original, valid, and unaltered documents will be accepted

  • We reserve the right to refuse service if documents appear fraudulent, incomplete, or non-compliant

  • Any concerns will be reported to the employer immediately

Limitation of Liability

Our liability is limited to the fee paid for the specific service rendered. We are not liable for:

  • Employer hiring outcomes

  • Employment eligibility determinations

  • Platform errors or third-party system issues

  • Delays caused by incomplete or inaccurate information

Right to Refuse Service

We reserve the right to refuse or discontinue services for reasons including, but not limited to:

  • Non-compliance with instructions

  • Suspected fraud or misrepresentation

  • Abusive or inappropriate conduct

  • Requests outside the scope of lawful services

Policy Updates

These policies may be updated periodically to reflect regulatory changes or service enhancements. The most current version will always be posted on this website.

Contact & Questions

For questions regarding these policies or pre-employment services, please contact us directly prior to booking.

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